FAQ - Frequently Asked Questions

You can find the shipping costs on the Shipping page of the site, in the "shipping costs" section.

Shipping times can be found on the  Shipping pageof the site, in the "shipping costs" and "order processing" sections.

The shipments made by eccellenze di langa are always sent by express courier and are tracked. you will receive the link for the packcage tracking number via email as soon as your order is shipped. 

In addition to italy, we ship to Germany and Netherlands. We will soon ship to Austria, Belgium, Denmark, France, Luxembourg, Poland, Portugal and Spain.

The eccellenze di langa website has been designed to be very intuitive for the customer. in fact, by clicking on "all products" tab in the menu at the top, it is possible to view the different product categories sold. by clicking again on one of the categories, it is possible to visualize the single products and put them in the cart. for any doubts on how to place an order you can contact our customer service at 0173 328012 from monday to friday 8-12 and 14-17, which will follow you step by step in the purchase process.

The eccellenze di langa platform sends the confirmation email automatically. if you don't see the email immediately after the order, we recommend you to wait a few minutes and check your junk mail. if you do not receive an email after waiting, please contact our customer service at 0173 328012 from monday to friday 8-12 and 14-17, or at info@eccellenzedilanga.com.. 

All information regarding returns and refunds is available on the Informativa sui rimborsi

You can safely place an order and ship it to a loved one. we do not include any order paperwork in the package, but simply send an email with the confirmation document to the email address you provided during the order process.

It is also possible to purchase a gift certificate. in this case, you will receive two emails: the first one is the confirmation of the purchase, the second one will have as subject "Gift card €.... Eccellenze di Langa" and will contain the gift card. Click on the "View gift voucher" button to view the gift card. You can also print the page or forward the email to send a gift to the person of your choosing!

Can't find the information you need? Contact us, we are at your disposal

Call us

0173 328012 Monday to Friday 8-12 and 14-17

Or fill out the form

A Customer Service operator will answer you as soon as possible.

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